Terms of service

Overview

Welcome to TAPA WINES!

These Terms of Service describe the rules and conditions for the use of our website, including all information, content, features, tools, products and services (the "Services"). By accessing or using any part of our Services, you ("the customer") agree to follow and be bound by these Terms of Service and our Privacy Policy. If you do not agree with any of these terms, please do not use our website.

TAPA WINES operates this shop and website. The terms "we" and "our" refer to TAPA WINES. The platform is built with Shopify technology, which allows us to offer you a complete and secure shopping experience.

 

Agreement to the Terms

 

By visiting or interacting with our Services, you acknowledge that you have read, understood and agree to be bound by these Terms of Service. It is your responsibility to read this document carefully, as it contains important information about your legal rights and obligations, including disclaimers of warranty and limitations of liability.

 

SECTION 1 — ACCESS AND ACCOUNT

 

By agreeing to these Terms of Service, you declare that you are at least of legal age to consume alcoholic beverages in your country or jurisdiction of residence. All alcoholic beverages available in the TAPA WINES online shop may only be purchased by persons who meet this requirement.

To use our Services, including browsing the shop or purchasing products, you may need to provide certain information, such as your email address and your billing, payment and shipping details. By providing this information, you warrant that it is correct, current and complete, and that you have all the rights necessary to share it.

The security of your account and of all activities carried out on it is your sole responsibility. You may not transfer, sell or license your account to another person.

 

SECTION 2 — OUR PRODUCTS

 

We work to ensure that our products are represented in the online shop as accurately as possible. However, colours and appearance may vary on your screen, depending on the device and its settings.

We do not guarantee that the appearance or quality of any product will exactly match your expectations or the images shown. In addition, products are subject to stock availability and may differ slightly from what is shown online.

Product descriptions may be changed at any time without prior notice. We reserve the right to discontinue any product and to limit the quantities available for purchase per person, geographical region or jurisdiction, at our sole discretion.

 

SECTION 3 — ORDERS

 

 

3.1 Order Acceptance

 

When you place an order on our website, you are making an offer to purchase. We reserve the right to accept or refuse your order for any reason, at our sole discretion. Your order will only be deemed accepted once payment has been confirmed and an email notification has been sent. Before completing your order, please review it carefully, as we may not be able to process cancellation requests once it has been accepted.

 

3.2 Confirmation and Payment

 

Once your order has been confirmed, we will send an email to the address you provided, with all the order, invoicing, shipping and payment details. We advise you to check all the details to make sure they are correct. If you do not receive this email, please contact us at info@tapawines.com so that we can resend it.

Payment for all orders must be made within a maximum of 24 hours. If payment is not processed within this period, the order will be automatically cancelled.

 

3.3 Cancellations and Changes

 

If you need to cancel an order, please contact us at info@tapawines.com before the order is shipped. Once the order has been shipped, any changes or cancellations will have to be reviewed by our team to find the best solution.

Likewise, if you need to change any detail of your order (such as the shipping address), please contact us as soon as possible. If the order has already been shipped, we will have to review the request on a case-by-case basis.

Your purchases may only be returned or exchanged in accordance with our Refund Policy.

 

3.4 Order Status

 

Orders go through three main stages:

  • Pending: Awaiting payment confirmation.

  • Processing: The order is being prepared for shipping.

  • Completed: The order has been shipped.

 

3.5 Personal Use

 

By making a purchase, you warrant that the products are intended for personal or household use, and not for commercial resale or export.

 

SECTION 4 — PRICES AND BILLING

 

Prices, discounts and promotions are subject to change without prior notice. The final price of a product or service will be the price in force at the time of purchase, as stated in your order confirmation email.

In accordance with Portuguese law, all prices displayed on TAPA WINES include the applicable rates of VAT in force, unless otherwise stated. As a rule, prices do not include shipping or handling costs, or customs or import duties, unless explicitly stated.

Online prices may differ from those charged in physical shops or by third parties. We may occasionally offer promotions subject to their own terms and conditions. In the event of a conflict, the terms of the promotion will prevail over these Terms of Service.

You agree to provide purchase, payment and account information that is up to date, complete and accurate. You warrant that your credit card details are genuine and that you are authorised to use the card. Charges incurred by you, including shipping and handling costs and applicable taxes, will be paid in accordance with the published prices.

Payments are processed in euros. Any fees for conversion into other currencies are your responsibility.

 

SECTION 5 — SHIPPING AND DELIVERY

 

We are not responsible for delays in shipping and delivery. All delivery dates are only estimates and not guarantees. We accept no liability for delays caused by carriers, customs or events beyond our control. Title to and risk of loss of the products pass to you when the order is handed over to the carrier.

 

Shipping Costs

 

Shipping costs are added to the price of the products and are calculated on the basis of two factors: the packaging cost and the transport cost.

  • Packaging cost: 2€ per bottle.

  • Transport cost: Varies according to the weight of the order and the destination.

You can estimate the total shipping cost in the shopping basket. Please note that these amounts may change without prior notice.

 

Estimated Delivery Times

 

The times below are indicative and count from the date the order is dispatched:

  • Mainland Portugal: About 72 working hours.

  • Madeira and the Azores: Approximately 15 working days.

  • Mainland Spain: About 4 to 7 working days.

  • Rest of Europe: About 6 to 9 working days.

  • Rest of the World: Approximately 15 working days.

These times may be affected by external factors, such as incorrect addresses, strikes or adverse weather conditions.

 

Delivery Process

 

You must ensure that someone will be available to receive the order at the address provided, between 9:00 and 19:00. The courier will make one delivery attempt and, if no one is present, a second attempt will be made at no additional cost. From the third attempt onwards, extra charges will apply. It is not possible to schedule a specific delivery time.

It is your responsibility to ensure that the delivery address is correct and complete. Incorrect addresses may result in the order being returned to TAPA WINES, with additional costs payable by you. Once the order has been dispatched, the delivery address cannot be changed.

 

Order Tracking

 

Once the order has been dispatched, the tracking link will be sent by email and will be available in your account (if registered). You should follow the shipping status via this link, as TAPA WINES does not send a notification for each update.

 

Receipt of the Order

 

Always check the products at the time of delivery. If the packaging is damaged, refuse the order, state the reason for the return on the carrier's delivery note and contact us immediately at info@tapawines.com.

If you notice any damage to the products after delivery, please contact us at info@tapawines.com, providing the order number and photos of the packaging and the items.

 

International Shipping

 

We accept no liability for shipments to countries where local law does not permit the entry of alcoholic beverages. It is your responsibility to check this and to bear the risk of seizure, as well as the payment of customs duties. In the event of a return, only the value of the products will be refunded. If in doubt, please contact us before placing your order.

 

SECTION 6 — INTELLECTUAL PROPERTY

 

All content and elements of our Services, including trade marks, text, images, graphics, logos and the design of the site, are the property of TAPA WINES, its affiliates or licensors. They are protected by intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify or use any material without our prior written permission. We reserve all rights not expressly granted in this document. Unauthorised use of the Services may constitute an infringement of intellectual property laws.

 

SECTION 7 — OPTIONAL TOOLS

 

We may give you access to third-party tools that we neither control nor monitor. By using them, you agree that they are provided "as is" and "as available", without any warranty on our part. You use them at your own risk, and you should familiarise yourself with the terms of the relevant third-party provider(s). Future tools or features will also be subject to these Terms of Service.

 

SECTION 8 — THIRD-PARTY LINKS

 

Our Services may contain links to third-party websites or materials. We are not responsible for examining the content of those sites. You access these links at your own risk. We accept no liability for any damage resulting from the use of third-party websites. Before making any transaction, please review the policies and practices of those third parties.

 

SECTION 9 — RELATIONSHIP WITH SHOPIFY

 

TAPA WINES uses Shopify technology to provide you with the Services. However, all purchases made in our shop are made directly from TAPA WINES. You acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and TAPA WINES, including any damage or loss arising from the products purchased.

 

SECTION 10 — PRIVACY POLICY

 

All personal information we collect is subject to our Privacy Policy. As the Services are hosted by Shopify, Shopify also collects and processes some of your information. By using the Services, you confirm that you have read and understood both privacy policies.

 

SECTION 11 — FEEDBACK

 

If you send us ideas, suggestions, reviews or any other kind of feedback, you grant us a perpetual, worldwide licence to use, reproduce, modify and distribute that feedback for any purpose, including commercial use. We are under no obligation to keep your feedback confidential, to pay you for it or to respond to it.

You warrant that you hold all rights to the feedback you share and that it does not infringe the rights of third parties. We are under no obligation to monitor or remove feedback, but we reserve the right to do so if we consider it unlawful, offensive or harmful. You are solely responsible for your feedback.

 

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally, there may be typographical errors, inaccuracies or omissions in our Services relating to prices, product descriptions or availability. We reserve the right to correct any errors, update information or cancel orders at any time, even after they have been submitted.

 

SECTION 13 — PROHIBITED USES

 

You may use our Services for lawful purposes only. You are prohibited from using the Services for:

  • Any unlawful or malicious purpose.

  • Violating laws or regulations.

  • Infringing our intellectual property rights or those of third parties.

  • Harassing, defaming, threatening or harming any person.

  • Transmitting false or misleading information.

  • Sending spam or any other unsolicited promotional material.

  • Impersonating another person or entity.

  • Interfering with the operation of the Services or circumventing their security features.

We reserve the right to suspend or close your account at any time, without prior notice, if we determine that you have breached these Terms.

 

SECTION 14 — TERMINATION

 

We may terminate this agreement or your access to the Services at any time, at our sole discretion and without prior notice. In such cases, you will remain liable for all amounts due up to the date of termination. The sections on Intellectual Property, Limitation of Liability, Governing Law and any others which by their nature should remain valid will continue in force.

 

SECTION 15 — DISCLAIMER OF WARRANTIES

 

The information on the Services is provided for general information purposes only. We do not guarantee its accuracy or completeness.

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

 

SECTION 16 — LIMITATION OF LIABILITY

 

TO THE FULLEST EXTENT PERMITTED BY LAW, TAPA WINES AND ITS PARTNERS SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, INCLUDING LOSS OF PROFITS OR DATA, ARISING FROM THE USE OF THE SERVICES OR OF PRODUCTS PURCHASED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

SECTION 17 — INDEMNITY

 

You agree to indemnify, defend and hold harmless TAPA WINES, Shopify and our affiliates from any losses, damages or third-party claims arising from your breach of these Terms of Service, your breach of any law or your use of the Services.

 

SECTION 18 — SEVERABILITY

 

If any part of these Terms is found to be unlawful or unenforceable, it will be severed from the rest of the document, and the validity of the other provisions will not be affected.

 

SECTION 19 — WAIVER; ENTIRE AGREEMENT

 

Our failure to enforce any right or provision of these Terms does not mean that we waive that right. These Terms of Service and the policies incorporated into them constitute the entire agreement between you and TAPA WINES.

 

SECTION 20 — ASSIGNMENT

 

You may not assign or transfer this agreement or your rights without our prior written consent. We may assign, transfer or delegate these Terms and our rights and obligations at any time, without your consent.

 

SECTION 21 — GOVERNING LAW AND DISPUTE RESOLUTION

 

These Terms of Service are governed by Portuguese law. Any dispute will be submitted to the competent Portuguese courts.

 

Alternative Dispute Resolution (ADR)

 

Please note that the available ADR entity is the Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Consumer Arbitration Centre). Its contact details are:

 

Right of Withdrawal and Returns

 

In accordance with Decreto-Lei n.º 24/2014 of 14 February (as amended by Decreto-Lei n.º 109-G/2021), which governs distance contracts, customers have the right to cancel or return an order within 14 calendar days from the date of receipt. 

To start a return, please send an email to info@tapawines.com with your order or invoice number.

  • The products must be in perfect condition, in their original packaging and with all accessories or free gifts.

  • TAPA WINES bears the shipping and collection costs only for defective products or incorrect shipments, if reported within 14 days.

  • Once the goods have been received and their condition verified, the amount will be refunded.

  • We do not accept returns of products that have been used, altered or modified.

TAPA WINES accepts no liability for defects resulting from incorrect use, negligence, poor storage conditions or force majeure.

 

SECTION 22 — HEADINGS

 

Section headings are for convenience only and do not affect the interpretation or content of the Terms.

 

SECTION 23 — CHANGES TO THE TERMS OF SERVICE

 

You can review the most recent version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms at our discretion by posting the changes on our website. It is your responsibility to check periodically for updates. Your continued use of the Services after changes have been posted constitutes your acceptance of those changes.

 

SECTION 24 — CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to info@tapawines.com.

Our contact details are:

  • VÉRTICE COMPLETO UNIPESSOAL LDA

  • Email: info@tapawines.com

  • Address: Rua do Sol ao Rato 88, 1d. 1250-263. Lisboa.

  • Telephone: +351 915479891

  • NIPC: 5138085580