Refund policy

Refund, Exchange and Returns Policy

Withdrawal Period in the European Union

In accordance with Decreto-Lei n.º 24/2014 of 14 February (as amended by Decreto-Lei n.º 109-G/2021), which governs distance contracts, customers have the right to cancel or return an order within 14 calendar days from the date of receipt. To exercise this right, without having to give any reason, you must contact us at info@tapawines.com and send notice by registered letter to our address. The transport costs of the return are your responsibility.

The returned item must be in the condition in which you received it: unused, without wear and in its original packaging. You must provide the receipt or proof of purchase. The refund will be processed within a maximum of 30 days of receipt of your return.

Exchanges and Vouchers

For exchanges, the quickest way to make sure you receive the item you want is to return the original item and, once we have approved the return, make a new, separate purchase.

For returns, you may choose to receive a voucher for your next purchase instead of a refund. If you choose this option, the value of the voucher will not be taken into account when calculating the free shipping offered on purchases over 70 euros.

Damaged Items or Problems with Your Order

When you receive your order, inspect it immediately.

  • If the packaging is visibly damaged (for example, a broken or opened bottle): Check the contents in the presence of the courier. If you find any damage, refuse the order immediately, make a written complaint on the carrier's delivery note and then contact us.

  • If the item is damaged or incorrect: Contact us immediately after receipt so that we can assess the problem and put it right.

Exceptions (Non-returnable Items)

We cannot accept returns of sale items or gift cards. If you have any questions about a specific product, please contact us before completing your purchase.

Note: Opened bottles that do not have a quality defect are not eligible for return.

Refunds

Once we have received and inspected your returned item, we will send you an email notification to let you know whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 working days. Please note that it may take some additional time for your bank to process the refund. If more than 15 working days have passed, please contact us.