Shipping policy
Shipping costs are added to the price of the products and are calculated on the basis of the total weight of the order and the destination.
Mainland Portugal
Shipping is free for orders worth 50,00€ or more, except for promotional exceptions or free shipping campaigns, which are clearly identified on the website.
For orders that do not meet the conditions for free shipping, the following rates apply:
| Order Weight | Shipping Cost |
|---|---|
| 1 kg – 2 kg | 4,83 € |
| 2,01 kg – 5 kg | 5,26 € |
| 5,01 kg – 10 kg | 5,69 € |
| 10,01 kg – 15 kg | 6,18 € |
| 15,01 kg – 20 kg | 6,38 € |
| 20,01 kg – 25 kg | 7,08 € |
| 25,01 kg – 30 kg | 7,71 € |
The total shipping cost is shown in the shopping basket before you complete your order. TAPA WINES reserves the right to change shipping charges without prior notice.
For Madeira and the Azores, specific shipping rates apply.
Estimated Delivery Times
Delivery times are purely indicative and count from the date the order is dispatched:
-
Mainland Portugal: about 72 working hours
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Madeira and the Azores: approximately 15 working days
-
Mainland Spain: about 4 to 7 working days
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Rest of Europe: about 6 to 9 working days
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Rest of the World: approximately 15 working days
These times may be affected by external factors, such as incorrect addresses, strikes, periods of high demand or adverse weather conditions.
Delivery Process
The customer must ensure that someone will be available to receive the order at the address provided, between 9:00 and 19:00.
The carrier will make one delivery attempt. If no one is present, a second attempt will be made at no additional cost. From the third attempt onwards, extra charges may apply.
It is not possible to schedule a specific delivery time.
It is the customer's responsibility to ensure that the delivery address is correct and complete. Incorrect or incomplete addresses may result in the order being returned to TAPA WINES, with any additional costs borne by the customer. Once the order has been dispatched, the delivery address cannot be changed.
Order Tracking
Once the order has been dispatched, the tracking link will be sent by email and will be available in the customer's account, if the customer is registered. The shipment should be tracked via that link, as TAPA WINES does not send individual notifications of each update to the order status.
Receipt of the Order
The customer must check the condition of the packaging and the products at the time of delivery.
If the packaging shows visible damage, the order must be refused, stating the reason on the carrier's delivery note, and TAPA WINES must be contacted immediately by email at info@tapawines.com.
If damage to the products is found after delivery, the customer must contact us at the same email address, stating the order number and attaching photographs of the packaging and the products.
International Shipping
TAPA WINES accepts no liability for shipments to countries whose local law does not permit the entry of alcoholic beverages. It is the customer's responsibility to check the applicable law in the country of destination, to bear the risk of seizure and to pay any customs duties or additional charges.
If the order is returned for these reasons, only the value of the products will be refunded. For more information on returns and refunds, please see the relevant Refund Policy available on the website.
SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery dates given are estimates only and do not constitute guarantees. We accept no liability for delays caused by carriers, customs or events beyond our control.
Title to and risk of loss of the products pass to the customer when the order is handed over to the carrier.